{"id":22165,"date":"2025-11-14T09:07:58","date_gmt":"2025-11-14T02:07:58","guid":{"rendered":"https:\/\/gudjob.net\/?p=22165"},"modified":"2026-08-18T08:31:11","modified_gmt":"2026-08-18T01:31:11","slug":"bao-cao-hanh-vi-nguoi-tieu-dung-viet-nam-2025-toc-do-va-do-tin-cay-la-chia-khoa-trong-mua-sam-truc-tuyen","status":"publish","type":"post","link":"https:\/\/gudjob.net\/ja\/blog\/bao-cao-hanh-vi-nguoi-tieu-dung-viet-nam-2025-toc-do-va-do-tin-cay-la-chia-khoa-trong-mua-sam-truc-tuyen\/","title":{"rendered":"B\u00e1o c\u00e1o h\u00e0nh vi ng\u01b0\u1eddi ti\u00eau d\u00f9ng Vi\u1ec7t Nam 2025: T\u1ed1c \u0111\u1ed9 v\u00e0 \u0111\u1ed9 tin c\u1eady l\u00e0 ch\u00eca kh\u00f3a trong mua s\u1eafm tr\u1ef1c tuy\u1ebfn"},"content":{"rendered":"<p>C\u00e2u chuy\u1ec7n th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed c\u1ee7a Vi\u1ec7t Nam ti\u1ebfp t\u1ee5c l\u00e0 m\u1ed9t trong nh\u1eefng \u0111i\u1ec3m s\u00e1ng n\u1ed5i b\u1eadt nh\u1ea5t t\u1ea1i \u0110\u00f4ng Nam \u00c1. N\u0103m 2024, t\u1ed5ng doanh thu b\u00e1n l\u1ebb tr\u1ef1c tuy\u1ebfn c\u1ee7a Vi\u1ec7t Nam v\u01b0\u1ee3t m\u1ed1c 25 t\u1ef7 USD, \u0111\u00e1nh d\u1ea5u m\u1ed9t c\u1ed9t m\u1ed1c quan tr\u1ecdng cho n\u1ec1n kinh t\u1ebf s\u1ed1. \u0110\u00e0 t\u0103ng tr\u01b0\u1edfng n\u00e0y ch\u01b0a c\u00f3 d\u1ea5u hi\u1ec7u ch\u1eadm l\u1ea1i &#8211; 65% ng\u01b0\u1eddi Vi\u1ec7t mua s\u1eafm online \u00edt nh\u1ea5t m\u1ed9t l\u1ea7n m\u1ed7i tu\u1ea7n trong n\u0103m 2025, cao h\u01a1n \u0111\u00e1ng k\u1ec3 so v\u1edbi m\u1ee9c trung b\u00ecnh 50% c\u1ee7a khu v\u1ef1c, \u0111\u01b0a Vi\u1ec7t Nam tr\u1edf th\u00e0nh m\u1ed9t trong nh\u1eefng th\u1ecb tr\u01b0\u1eddng ng\u01b0\u1eddi ti\u00eau d\u00f9ng tr\u1ef1c tuy\u1ebfn n\u0103ng \u0111\u1ed9ng nh\u1ea5t khu v\u1ef1c.<\/p>\n<p>Tuy nhi\u00ean, song h\u00e0nh v\u1edbi s\u1ef1 ph\u00e1t tri\u1ec3n \u0111\u00f3 l\u00e0 m\u1ee9c k\u1ef3 v\u1ecdng ng\u00e0y c\u00e0ng cao. Ng\u01b0\u1eddi ti\u00eau d\u00f9ng Vi\u1ec7t Nam hi\u1ec7n kh\u00f4ng ch\u1ec9 t\u00ecm ki\u1ebfm gi\u00e1 t\u1ed1t, m\u00e0 c\u00f2n \u0111\u1eb7t y\u00eau c\u1ea7u kh\u1eaft khe h\u01a1n v\u1ec1 t\u1ed1c \u0111\u1ed9 giao h\u00e0ng, ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m v\u00e0 tr\u1ea3i nghi\u1ec7m mua s\u1eafm t\u1ed5ng th\u1ec3 t\u1eeb c\u00e1c nh\u00e0 b\u00e1n h\u00e0ng v\u00e0 n\u1ec1n t\u1ea3ng th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed.<\/p>\n<h2>Ng\u01b0\u1eddi ti\u00eau d\u00f9ng Vi\u1ec7t Nam chi ti\u00eau nhi\u1ec1u h\u01a1n v\u00e0 k\u1ef3 v\u1ecdng cao h\u01a1n c\u00e1c n\u01b0\u1edbc l\u00e1ng gi\u1ec1ng<\/h2>\n<figure class=\"kg-card kg-image-card\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/gudjob.net\/wp-content\/uploads\/2026\/08\/h-nh-vi-ti-u-d-ng-Vi-t-Nam-1.jpg\" class=\"kg-image\" alt=\"|\" width=\"1920\" height=\"1291\" srcset=\"https:\/\/gudjob.net\/wp-content\/uploads\/2026\/08\/h-nh-vi-ti-u-d-ng-Vi-t-Nam-1-1.jpg 600w, https:\/\/gudjob.net\/wp-content\/uploads\/2026\/08\/h-nh-vi-ti-u-d-ng-Vi-t-Nam-1-2.jpg 1000w, https:\/\/gudjob.net\/wp-content\/uploads\/2026\/08\/h-nh-vi-ti-u-d-ng-Vi-t-Nam-1-3.jpg 1600w, https:\/\/gudjob.net\/wp-content\/uploads\/2026\/08\/h-nh-vi-ti-u-d-ng-Vi-t-Nam-1.jpg 1920w\" sizes=\"auto, (min-width: 720px) 720px\"><\/figure>\n<p>Theo b\u00e1o c\u00e1o c\u1ee7a Milieu, trong 6 th\u00e1ng g\u1ea7n \u0111\u00e2y c\u00f3 41% ng\u01b0\u1eddi ti\u00eau d\u00f9ng Vi\u1ec7t Nam cho bi\u1ebft h\u1ecd mua s\u1eafm tr\u1ef1c tuy\u1ebfn th\u01b0\u1eddng xuy\u00ean h\u01a1n v\u00e0 chi ti\u00eau nhi\u1ec1u h\u01a1n, g\u1ea7n g\u1ea5p \u0111\u00f4i m\u1ee9c trung b\u00ecnh c\u1ee7a khu v\u1ef1c (25%). Ng\u01b0\u1ee3c l\u1ea1i, ch\u1ec9 12% ng\u01b0\u1eddi Vi\u1ec7t n\u00f3i r\u1eb1ng h\u1ecd mua s\u1eafm v\u00e0 chi ti\u00eau \u00edt h\u01a1n, th\u1ea5p h\u01a1n \u0111\u00e1ng k\u1ec3 so v\u1edbi 21% ng\u01b0\u1eddi ti\u00eau d\u00f9ng khu v\u1ef1c.<\/p>\n<p>\u0110i\u1ec1u n\u00e0y ph\u1ea3n \u00e1nh ni\u1ec1m tin ti\u00eau d\u00f9ng m\u1ea1nh m\u1ebd \u0111\u1ed1i v\u1edbi m\u00f4i tr\u01b0\u1eddng b\u00e1n l\u1ebb k\u1ef9 thu\u1eadt s\u1ed1 t\u1ea1i Vi\u1ec7t Nam, c\u0169ng nh\u01b0 t\u1ed1c \u0111\u1ed9 ph\u00e1t tri\u1ec3n nhanh ch\u00f3ng c\u1ee7a th\u1ecb tr\u01b0\u1eddng. Tuy nhi\u00ean, m\u1ee9c \u0111\u1ed9 ho\u1ea1t \u0111\u1ed9ng cao h\u01a1n c\u0169ng k\u00e9o theo y\u00eau c\u1ea7u cao h\u01a1n: nh\u00f3m ng\u01b0\u1eddi mua th\u01b0\u1eddng xuy\u00ean \u00edt khoan dung h\u01a1n v\u1edbi t\u00ecnh tr\u1ea1ng giao h\u00e0ng ch\u1eadm tr\u1ec5, l\u1ed7i \u0111\u01a1n h\u00e0ng ho\u1eb7c d\u1ecbch v\u1ee5 k\u00e9m ch\u1ea5t l\u01b0\u1ee3ng.<\/p>\n<h2>H\u00e0nh vi mua s\u1eafm tr\u1ef1c tuy\u1ebfn: Kh\u00f4ng ch\u1ec9 v\u00ec gi\u00e1 r\u1ebb m\u00e0 v\u00ec tr\u1ea3i nghi\u1ec7m<\/h2>\n<p>Ng\u00e0y c\u00e0ng nhi\u1ec1u ng\u01b0\u1eddi ti\u00eau d\u00f9ng Vi\u1ec7t \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh mua s\u1eafm d\u1ef1a tr\u00ean y\u1ebfu t\u1ed1 v\u01b0\u1ee3t ngo\u00e0i gi\u00e1 c\u1ea3.<\/p>\n<ul>\n<li><strong>64%<\/strong> v\u1eabn xem <strong>khuy\u1ebfn m\u00e3i, gi\u1ea3m gi\u00e1<\/strong> l\u00e0 \u0111\u1ed9ng l\u1ef1c ch\u00ednh.<\/li>\n<li><strong>55%<\/strong> \u01b0u ti\u00ean <strong>mi\u1ec5n ph\u00ed ho\u1eb7c ph\u00ed v\u1eadn chuy\u1ec3n th\u1ea5p<\/strong>.<\/li>\n<\/ul>\n<p>Tuy nhi\u00ean, s\u1ef1 \u0111a d\u1ea1ng s\u1ea3n ph\u1ea9m l\u1ea1i l\u00e0 y\u1ebfu t\u1ed1 c\u00f3 t\u1ea7m quan tr\u1ecdng l\u1edbn h\u01a1n \u1edf Vi\u1ec7t Nam so v\u1edbi m\u1ee9c trung b\u00ecnh khu v\u1ef1c (52% so v\u1edbi 47%).<\/p>\n<p>B\u00ean c\u1ea1nh \u0111\u00f3, c\u00e1c h\u00ecnh th\u1ee9c v\u00e0 c\u00f4ng c\u1ee5 mua s\u1eafm m\u1edbi c\u0169ng \u0111ang \u0111\u1ecbnh h\u00ecnh th\u00f3i quen ti\u00eau d\u00f9ng:<\/p>\n<ul>\n<li><strong>50%<\/strong> ng\u01b0\u1eddi Vi\u1ec7t cho bi\u1ebft <strong>livestream<\/strong> c\u00f3 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn quy\u1ebft \u0111\u1ecbnh mua h\u00e0ng c\u1ee7a h\u1ecd (so v\u1edbi 41% trong khu v\u1ef1c).<\/li>\n<li><strong>38%<\/strong> quan t\u00e2m \u0111\u1ebfn h\u00ecnh th\u1ee9c <strong>mua tr\u01b0\u1edbc \u2013 tr\u1ea3 sau<\/strong>.<\/li>\n<li><strong>32% <\/strong>b\u1ecb t\u00e1c \u0111\u1ed9ng b\u1edfi g\u1ee3i \u00fd s\u1ea3n ph\u1ea9m d\u1ef1a tr\u00ean <strong>tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o<\/strong> (AI) (so v\u1edbi 24% khu v\u1ef1c).<\/li>\n<\/ul>\n<p>Nh\u1eefng con s\u1ed1 n\u00e0y cho th\u1ea5y c\u00e1c n\u1ec1n t\u1ea3ng th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed t\u1ea1i Vi\u1ec7t Nam \u0111ang chuy\u1ec3n m\u00ecnh &#8211; kh\u00f4ng ch\u1ec9 l\u00e0 n\u01a1i \u0111\u1ec3 s\u0103n khuy\u1ebfn m\u00e3i m\u00e0 c\u00f2n l\u00e0 kh\u00f4ng gian kh\u00e1m ph\u00e1, ti\u1ec7n l\u1ee3i v\u00e0 g\u1eafn k\u1ebft cao v\u1edbi ng\u01b0\u1eddi ti\u00eau d\u00f9ng.<\/p>\n<p><strong>Ng\u01b0\u1eddi ti\u00eau d\u00f9ng Vi\u1ec7t k\u1ef3 v\u1ecdng n\u1ec1n t\u1ea3ng th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed \u0111\u1ea3m b\u1ea3o ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 \u2013 k\u1ec3 c\u1ea3 v\u1edbi \u0111\u1ed1i t\u00e1c giao h\u00e0ng<\/strong><\/p>\n<p>D\u00f9 th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed Vi\u1ec7t Nam \u0111ang ph\u00e1t tri\u1ec3n m\u1ea1nh m\u1ebd, h\u1ec7 sinh th\u00e1i logistics v\u1eabn \u0111\u1ed1i m\u1eb7t v\u1edbi nh\u1eefng th\u00e1ch th\u1ee9c quen thu\u1ed9c. Ch\u1eadm giao h\u00e0ng (37%) v\u00e0 th\u1eddi gian v\u1eadn chuy\u1ec3n k\u00e9o d\u00e0i (34%) l\u00e0 hai v\u1ea5n \u0111\u1ec1 ph\u1ed5 bi\u1ebfn nh\u1ea5t, b\u00ean c\u1ea1nh t\u00ecnh tr\u1ea1ng h\u00e0ng h\u00f3a h\u01b0 h\u1ecfng ho\u1eb7c th\u1ea5t l\u1ea1c (32%).<\/p>\n<p>D\u00f9 c\u00e1c t\u1ef7 l\u1ec7 n\u00e0y th\u1ea5p h\u01a1n m\u1ed9t ch\u00fat so v\u1edbi m\u1ee9c trung b\u00ecnh khu v\u1ef1c, ng\u01b0\u1eddi ti\u00eau d\u00f9ng Vi\u1ec7t Nam ph\u1ea3n \u1ee9ng quy\u1ebft li\u1ec7t h\u01a1n khi g\u1eb7p s\u1ef1 c\u1ed1: 25% s\u1eb5n s\u00e0ng chuy\u1ec3n sang n\u1ec1n t\u1ea3ng kh\u00e1c, trong khi 50% s\u1ebd khi\u1ebfu n\u1ea1i tr\u1ef1c ti\u1ebfp t\u1edbi b\u1ed9 ph\u1eadn ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a s\u00e0n. C\u1ea3 hai con s\u1ed1 n\u00e0y \u0111\u1ec1u cao h\u01a1n so v\u1edbi ng\u01b0\u1eddi d\u00f9ng t\u1ea1i c\u00e1c n\u01b0\u1edbc \u0110\u00f4ng Nam \u00c1 kh\u00e1c.<\/p>\n<p>\u0110i\u1ec3m \u0111\u00e1ng ch\u00fa \u00fd l\u00e0 ng\u01b0\u1eddi mua kh\u00f4ng t\u00e1ch b\u1ea1ch gi\u1eefa n\u1ec1n t\u1ea3ng v\u00e0 \u0111\u01a1n v\u1ecb v\u1eadn chuy\u1ec3n. H\u1ecd k\u1ef3 v\u1ecdng c\u00e1c s\u00e0n th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed ph\u1ea3i ch\u1ecbu tr\u00e1ch nhi\u1ec7m \u0111\u1ea3m b\u1ea3o ti\u00eau chu\u1ea9n giao h\u00e0ng, b\u1ea5t k\u1ec3 m\u1ed1i quan h\u1ec7 h\u1ee3p t\u00e1c v\u1edbi b\u00ean th\u1ee9 ba ra sao.<\/p>\n<p>T\u1ea1i Vi\u1ec7t Nam, 90% ng\u01b0\u1eddi ti\u00eau d\u00f9ng Vi\u1ec7t cho r\u1eb1ng c\u00e1c s\u00e0n ph\u1ea3i c\u00f3 quy chu\u1ea9n ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng giao h\u00e0ng, cao h\u01a1n m\u1ed9t ch\u00fat so v\u1edbi m\u1ee9c 88% trong khu v\u1ef1c. \u0110\u1ed3ng th\u1eddi, 79% ng\u01b0\u1eddi mua kh\u1eb3ng \u0111\u1ecbnh th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a \u0111\u01a1n v\u1ecb v\u1eadn chuy\u1ec3n kh\u00f4ng quan tr\u1ecdng, mi\u1ec5n l\u00e0 h\u00e0ng h\u00f3a \u0111\u01b0\u1ee3c giao \u0111\u00fang h\u1eb9n v\u00e0 an to\u00e0n \u2014 trong khi con s\u1ed1 n\u00e0y \u1edf khu v\u1ef1c ch\u1ec9 l\u00e0 63%.<\/p>\n<h2>Ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 v\u00e0 \u0111\u1ed9 tin c\u1eady quan tr\u1ecdng h\u01a1n chi ph\u00ed<\/h2>\n<p>Khi \u0111\u01b0\u1ee3c h\u1ecfi \u0111\u00e2u l\u00e0 c\u1ea3i thi\u1ec7n h\u1ecd mong \u0111\u1ee3i nh\u1ea5t, <strong>ng\u01b0\u1eddi ti\u00eau d\u00f9ng Vi\u1ec7t Nam \u01b0u ti\u00ean y\u1ebfu t\u1ed1 tin c\u1eady (53%)<\/strong> v\u00e0 <strong>x\u1eed l\u00fd h\u00e0ng h\u00f3a c\u1ea9n th\u1eadn h\u01a1n (51%)<\/strong>, <strong>cao h\u01a1n<\/strong> so v\u1edbi m\u1ed1i quan t\u00e2m v\u1ec1 <strong>ph\u00ed giao h\u00e0ng th\u1ea5p (45%)<\/strong>.<\/p>\n<p>Ng\u01b0\u1ee3c l\u1ea1i, \u1edf c\u1ea5p \u0111\u1ed9 khu v\u1ef1c, ng\u01b0\u1eddi ti\u00eau d\u00f9ng l\u1ea1i quan t\u00e2m h\u01a1n t\u1edbi <strong>ph\u00ed v\u1eadn chuy\u1ec3n r\u1ebb (56%)<\/strong> v\u00e0 <strong>giao h\u00e0ng nhanh (55%)<\/strong>.<\/p>\n<p>S\u1ef1 minh b\u1ea1ch trong mua s\u1eafm c\u0169ng \u0111\u00f3ng vai tr\u00f2 then ch\u1ed1t.<\/p>\n<ul>\n<li><strong>50% <\/strong>ng\u01b0\u1eddi ti\u00eau d\u00f9ng Vi\u1ec7t cho bi\u1ebft h\u1ecd s\u1ebd b\u1ecf gi\u1ecf h\u00e0ng n\u1ebfu ph\u00e1t sinh ph\u00ed \u1ea9n \u1edf b\u01b0\u1edbc thanh to\u00e1n.<\/li>\n<li><strong>49%<\/strong> s\u1ebd kh\u00f4ng mua h\u00e0ng t\u1eeb ng\u01b0\u1eddi b\u00e1n kh\u00f4ng c\u00f3 \u0111\u00e1nh gi\u00e1.<\/li>\n<li><strong>46%<\/strong> s\u1ebd r\u1eddi b\u1ecf c\u00e1c c\u1eeda h\u00e0ng c\u00f3 ch\u00ednh s\u00e1ch \u0111\u1ed5i tr\u1ea3 kh\u00f4ng r\u00f5 r\u00e0ng.<\/li>\n<\/ul>\n<p>Tuy nhi\u00ean, nhi\u1ec1u ng\u01b0\u1eddi s\u1eb5n s\u00e0ng chi nhi\u1ec1u h\u01a1n \u0111\u1ec3 \u0111\u01b0\u1ee3c an t\u00e2m.<\/p>\n<ul>\n<li>7 tr\u00ean 10 ng\u01b0\u1eddi ti\u00eau d\u00f9ng Vi\u1ec7t cho bi\u1ebft h\u1ecd s\u1ebd chi th\u00eam ho\u1eb7c mua nhi\u1ec1u h\u01a1n t\u1eeb nh\u1eefng ng\u01b0\u1eddi b\u00e1n uy t\u00edn, giao h\u00e0ng \u1ed5n \u0111\u1ecbnh v\u00e0 cung c\u1ea5p tr\u1ea3i nghi\u1ec7m thu\u1eadn ti\u1ec7n nh\u01b0 ch\u00ednh s\u00e1ch \u0111\u1ed5i tr\u1ea3 linh ho\u1ea1t ho\u1eb7c \u01b0u \u0111\u00e3i \u0111\u1ed9c quy\u1ec1n.<\/li>\n<li>55% s\u1eb5n s\u00e0ng tr\u1ea3 th\u00eam cho ng\u01b0\u1eddi b\u00e1n c\u00f3 d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c t\u1ed1t.<\/li>\n<li>40% ch\u1ea5p nh\u1eadn m\u1ee9c ph\u00ed cao h\u01a1n \u0111\u1ec3 \u0111\u01b0\u1ee3c giao h\u00e0ng nhanh v\u00e0 \u0111\u00fang h\u1eb9n.<\/li>\n<\/ul>\n<p>Ng\u01b0\u1ee3c l\u1ea1i, 1 trong 3 ng\u01b0\u1eddi ti\u00eau d\u00f9ng cho bi\u1ebft h\u1ecd s\u1ebd ng\u1eebng mua h\u00e0ng n\u1ebfu g\u1eb7p tr\u1ea3i nghi\u1ec7m t\u1ec7, ch\u1eb3ng h\u1ea1n nh\u01b0 giao h\u00e0ng tr\u1ec5 ho\u1eb7c ch\u00ednh s\u00e1ch ho\u00e0n ti\u1ec1n kh\u00f4ng r\u00f5 r\u00e0ng. C\u1ee5 th\u1ec3 h\u01a1n, 40% s\u1ebd d\u1eebng h\u1eb3n mua s\u1eafm n\u1ebfu ng\u01b0\u1eddi b\u00e1n kh\u00f4ng c\u00f3 ch\u00ednh s\u00e1ch ho\u00e0n ti\u1ec1n, v\u00e0 23% s\u1ebd ng\u1eebng mua n\u1ebfu \u0111\u01a1n h\u00e0ng kh\u00f4ng \u0111\u01b0\u1ee3c giao \u0111\u00e1ng tin c\u1eady.<\/p>\n<h2>Ch\u00ednh s\u00e1ch \u0111\u1ed5i tr\u1ea3 v\u00e0 ho\u00e0n ti\u1ec1n: B\u1ea3o ch\u1ee9ng ni\u1ec1m tin, kh\u00f4ng ph\u1ea3i k\u1ebd h\u1edf l\u1ee3i d\u1ee5ng<\/h2>\n<p>Ch\u00ednh s\u00e1ch \u0111\u1ed5i tr\u1ea3 v\u00e0 ho\u00e0n ti\u1ec1n hi\u1ec7n gi\u1eef vai tr\u00f2 trung t\u00e2m trong tr\u1ea3i nghi\u1ec7m mua s\u1eafm tr\u1ef1c tuy\u1ebfn t\u1ea1i Vi\u1ec7t Nam. G\u1ea7n m\u1ed9t n\u1eeda ng\u01b0\u1eddi ti\u00eau d\u00f9ng (46%) cho bi\u1ebft h\u1ecd s\u1ebd t\u1eeb b\u1ecf vi\u1ec7c mua h\u00e0ng n\u1ebfu kh\u00f4ng c\u00f3 ch\u00ednh s\u00e1ch \u0111\u1ed5i tr\u1ea3 r\u00f5 r\u00e0ng. Song song \u0111\u00f3, 31% s\u1eb5n s\u00e0ng chi tr\u1ea3 cao h\u01a1n \u0111\u1ec3 \u0111\u01b0\u1ee3c h\u01b0\u1edfng ch\u00ednh s\u00e1ch \u0111\u1ed5i tr\u1ea3 linh ho\u1ea1t, coi \u0111\u00f3 nh\u01b0 m\u1ed9t cam k\u1ebft ch\u1ea5t l\u01b0\u1ee3ng thay v\u00ec ch\u1ec9 l\u00e0 quy\u1ec1n l\u1ee3i b\u1ed5 sung.<\/p>\n<p>\u0110i\u1ec1u \u0111\u00e1ng ch\u00fa \u00fd l\u00e0, m\u1eb7c d\u00f9 ng\u01b0\u1eddi ti\u00eau d\u00f9ng mong mu\u1ed1n s\u1ef1 linh ho\u1ea1t, h\u1ecd kh\u00f4ng l\u1ea1m d\u1ee5ng ch\u00ednh s\u00e1ch n\u00e0y.<\/p>\n<ul>\n<li><strong>H\u01a1n m\u1ed9t n\u1eeda (51%)<\/strong> ch\u1ec9 th\u1ef1c hi\u1ec7n \u0111\u1ed5i tr\u1ea3 khi <strong>c\u00f3 v\u1ea5n \u0111\u1ec1 nghi\u00eam tr\u1ecdng<\/strong>, ch\u1eb3ng h\u1ea1n nh\u01b0 <strong>h\u00e0ng h\u01b0 h\u1ecfng, sai m\u1eabu ho\u1eb7c thi\u1ebfu h\u00e0ng<\/strong>.<\/li>\n<li>Ch\u1ec9 <strong>9%<\/strong> th\u1eeba nh\u1eadn r\u1eb1ng h\u1ecd <strong>\u0111\u1ed5i tr\u1ea3 b\u1ea5t c\u1ee9 khi n\u00e0o c\u00f3 th\u1ec3<\/strong>.<\/li>\n<li>Trong c\u00e1c tr\u01b0\u1eddng h\u1ee3p \u0111\u1ed5i tr\u1ea3 g\u1ea7n nh\u1ea5t, <strong>60%<\/strong> l\u00e0 do <strong>s\u1ea3n ph\u1ea9m b\u1ecb l\u1ed7i ho\u1eb7c sai h\u00e0ng<\/strong>, <strong>23%<\/strong> do <strong>h\u00e0ng kh\u00f4ng \u0111\u01b0\u1ee3c giao<\/strong>, v\u00e0 ch\u1ec9 <strong>12%<\/strong> xu\u1ea5t ph\u00e1t t\u1eeb <strong>thay \u0111\u1ed5i quy\u1ebft \u0111\u1ecbnh mua s\u1eafm<\/strong>.<\/li>\n<\/ul>\n<p>\u0110i\u1ec1u n\u00e0y cho th\u1ea5y ng\u01b0\u1eddi ti\u00eau d\u00f9ng Vi\u1ec7t s\u1eed d\u1ee5ng ch\u00ednh s\u00e1ch \u0111\u1ed5i tr\u1ea3 nh\u01b0 m\u1ed9t bi\u1ec7n ph\u00e1p b\u1ea3o v\u1ec7 quy\u1ec1n l\u1ee3i h\u1ee3p l\u00fd, ch\u1ee9 kh\u00f4ng ph\u1ea3i c\u00f4ng c\u1ee5 \u0111\u1ec3 \u201cth\u1eed h\u00e0ng mi\u1ec5n ph\u00ed\u201d. V\u1edbi doanh nghi\u1ec7p, \u0111i\u1ec1u n\u00e0y c\u00f3 ngh\u0129a l\u00e0 ch\u00ednh s\u00e1ch \u0111\u1ed5i tr\u1ea3 n\u00ean \u0111\u01b0\u1ee3c xem nh\u01b0 y\u1ebfu t\u1ed1 c\u1ee7ng c\u1ed1 ni\u1ec1m tin v\u00e0 l\u00f2ng trung th\u00e0nh th\u01b0\u01a1ng hi\u1ec7u, kh\u00f4ng ph\u1ea3i l\u00e0 g\u00e1nh n\u1eb7ng chi ph\u00ed.<\/p>\n<h2>Doanh nghi\u1ec7p c\u1ea7n l\u00e0m g\u00ec \u0111\u1ec3 chinh ph\u1ee5c ng\u01b0\u1eddi ti\u00eau d\u00f9ng Vi\u1ec7t<\/h2>\n<p>\u0110\u1ec3 thu h\u00fat v\u00e0 gi\u1eef ch\u00e2n nh\u00f3m ng\u01b0\u1eddi mua tr\u1ef1c tuy\u1ebfn \u0111ang t\u0103ng tr\u01b0\u1edfng nhanh t\u1ea1i Vi\u1ec7t Nam, c\u00e1c doanh nghi\u1ec7p kh\u00f4ng th\u1ec3 ch\u1ec9 d\u1ef1a v\u00e0o gi\u1ea3m gi\u00e1 hay khuy\u1ebfn m\u00e3i. D\u1eef li\u1ec7u cho th\u1ea5y r\u1eb1ng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c t\u1ed1i \u01b0u theo h\u01b0\u1edbng \u201cl\u1ea5y ng\u01b0\u1eddi mua l\u00e0m trung t\u00e2m\u201d ch\u00ednh l\u00e0 y\u1ebfu t\u1ed1 tr\u1ef1c ti\u1ebfp \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn quy\u1ebft \u0111\u1ecbnh mua, t\u1ea7n su\u1ea5t quay l\u1ea1i v\u00e0 m\u1ee9c \u0111\u1ed9 trung th\u00e0nh.<\/p>\n<h2>1. X\u00e2y d\u1ef1ng \u0111\u1ed9 tin c\u1eady trong t\u1eebng b\u01b0\u1edbc mua s\u1eafm<\/h2>\n<p>\u0110\u1ea7u t\u01b0 v\u00e0o h\u1ec7 th\u1ed1ng logistics \u0111\u00e1ng tin c\u1eady, th\u00f4ng tin s\u1ea3n ph\u1ea9m ch\u00ednh x\u00e1c, v\u00e0 quy tr\u00ecnh \u0111\u00f3ng g\u00f3i an to\u00e0n. V\u1edbi nh\u00f3m ng\u01b0\u1eddi mua s\u1eafm nhi\u1ec1u l\u1ea7n m\u1ed7i tu\u1ea7n, s\u1ef1 \u1ed5n \u0111\u1ecbnh v\u00e0 ch\u00ednh x\u00e1c quan tr\u1ecdng h\u01a1n gi\u00e1 r\u1ebb hay t\u1ed1c \u0111\u1ed9 giao h\u00e0ng.<\/p>\n<h2>2. Bi\u1ebfn s\u1ef1 ti\u1ec7n l\u1ee3i th\u00e0nh l\u00f2ng trung th\u00e0nh<\/h2>\n<p>C\u00f4ng khai m\u1ecdi lo\u1ea1i ph\u00ed, duy tr\u00ec d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng ph\u1ea3n h\u1ed3i nhanh, v\u00e0 \u0111\u1ea3m b\u1ea3o ch\u00ednh s\u00e1ch ho\u00e0n ti\u1ec1n r\u00f5 r\u00e0ng. Nh\u1eefng y\u1ebfu t\u1ed1 t\u01b0\u1edfng ch\u1eebng c\u01a1 b\u1ea3n n\u00e0y l\u1ea1i quy\u1ebft \u0111\u1ecbnh vi\u1ec7c ng\u01b0\u1eddi mua c\u00f3 quay l\u1ea1i l\u1ea7n hai hay kh\u00f4ng.<\/p>\n<h2>3. \u0110\u1ed5i m\u1edbi tr\u1ea3i nghi\u1ec7m mua s\u1eafm<\/h2>\n<p>Ng\u01b0\u1eddi ti\u00eau d\u00f9ng Vi\u1ec7t \u01b0a kh\u00e1m ph\u00e1 v\u00e0 t\u01b0\u01a1ng t\u00e1c cao. V\u00ec v\u1eady, \u0111a d\u1ea1ng s\u1ea3n ph\u1ea9m, livestream b\u00e1n h\u00e0ng, h\u00ecnh th\u1ee9c tr\u1ea3 g\u00f3p linh ho\u1ea1t (BNPL) v\u00e0 g\u1ee3i \u00fd s\u1ea3n ph\u1ea9m b\u1eb1ng AI \u0111ang tr\u1edf th\u00e0nh \u0111\u1ed9ng l\u1ef1c then ch\u1ed1t gi\u00fap n\u1ec1n t\u1ea3ng tr\u1edf n\u00ean h\u1ea5p d\u1eabn v\u00e0 c\u00e1 nh\u00e2n h\u00f3a h\u01a1n.<\/p>\n<h2>K\u1ebft lu\u1eadn: C\u01a1 h\u1ed9i l\u1edbn cho nh\u1eefng th\u01b0\u01a1ng hi\u1ec7u bi\u1ebft c\u00e2n b\u1eb1ng<\/h2>\n<p>Th\u1ecb tr\u01b0\u1eddng th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed Vi\u1ec7t Nam \u0111ang m\u1edf ra m\u1ed9t c\u01a1 h\u1ed9i r\u00f5 r\u00e0ng: Nh\u1eefng ng\u01b0\u1eddi b\u00e1n bi\u1ebft c\u00e2n b\u1eb1ng gi\u1eefa gi\u00e1 c\u1ea3 h\u1ee3p l\u00fd, \u0111\u1ed9 tin c\u1eady v\u00e0 \u0111\u1ed5i m\u1edbi tr\u1ea3i nghi\u1ec7m s\u1ebd kh\u00f4ng ch\u1ec9 gi\u00e0nh \u0111\u01b0\u1ee3c doanh s\u1ed1, m\u00e0 c\u00f2n chi\u1ebfm \u0111\u01b0\u1ee3c l\u00f2ng tin l\u00e2u d\u00e0i c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng.<\/p>\n<p>\u0110\u1ec3 n\u1eafm b\u1eaft \u0111\u00e0 t\u0103ng tr\u01b0\u1edfng n\u00e0y, c\u00e1c n\u1ec1n t\u1ea3ng c\u1ea7n cung c\u1ea5p m\u1ed9t h\u00e0nh tr\u00ecnh mua s\u1eafm li\u1ec1n m\u1ea1ch v\u00e0 \u0111\u00e1ng tin c\u1eady t\u1eeb \u0111\u1ea7u \u0111\u1ebfn cu\u1ed1i \u2014 t\u1eeb \u01b0u \u0111\u00e3i h\u1ea5p d\u1eabn, logistics \u1ed5n \u0111\u1ecbnh, ch\u00ednh s\u00e1ch linh ho\u1ea1t cho \u0111\u1ebfn c\u1ea3m gi\u00e1c y\u00ean t\u00e2m khi giao d\u1ecbch. Ng\u01b0\u1eddi ti\u00eau d\u00f9ng Vi\u1ec7t \u0111\u1eb7t k\u1ef3 v\u1ecdng cao h\u01a1n bao gi\u1edd h\u1ebft \u2013 v\u00e0 quan tr\u1ecdng l\u00e0, h\u1ecd s\u1eb5n s\u00e0ng chi tr\u1ea3 nhi\u1ec1u h\u01a1n \u0111\u1ec3 c\u00f3 \u0111\u01b0\u1ee3c tr\u1ea3i nghi\u1ec7m x\u1ee9ng \u0111\u00e1ng.<\/p>\n<p><em>Ngu\u1ed3n: T\u1ed5ng h\u1ee3p<\/em><\/p>","protected":false},"excerpt":{"rendered":"<p>C\u00e2u chuy\u1ec7n th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed c\u1ee7a Vi\u1ec7t Nam ti\u1ebfp t\u1ee5c l\u00e0 m\u1ed9t trong nh\u1eefng \u0111i\u1ec3m s\u00e1ng n\u1ed5i b\u1eadt nh\u1ea5t t\u1ea1i \u0110\u00f4ng Nam \u00c1. N\u0103m 2024, t\u1ed5ng doanh thu b\u00e1n l\u1ebb tr\u1ef1c tuy\u1ebfn c\u1ee7a Vi\u1ec7t Nam v\u01b0\u1ee3t m\u1ed1c 25 t\u1ef7 USD, \u0111\u00e1nh d\u1ea5u m\u1ed9t c\u1ed9t m\u1ed1c quan tr\u1ecdng cho n\u1ec1n kinh t\u1ebf s\u1ed1. \u0110\u00e0 t\u0103ng tr\u01b0\u1edfng n\u00e0y ch\u01b0a c\u00f3 d\u1ea5u hi\u1ec7u ch\u1eadm l\u1ea1i &#8211; 65% ng\u01b0\u1eddi Vi\u1ec7t mua s\u1eafm online \u00edt nh\u1ea5t m\u1ed9t l\u1ea7n m\u1ed7i tu\u1ea7n trong n\u0103m 2025, cao h\u01a1n \u0111\u00e1ng k\u1ec3 so v\u1edbi m\u1ee9c trung b\u00ecnh 50% c\u1ee7a khu v\u1ef1c, \u0111\u01b0a Vi\u1ec7t Nam tr\u1edf th\u00e0nh m\u1ed9t trong nh\u1eefng th\u1ecb tr\u01b0\u1eddng ng\u01b0\u1eddi ti\u00eau d\u00f9ng tr\u1ef1c tuy\u1ebfn n\u0103ng \u0111\u1ed9ng nh\u1ea5t [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":22282,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"wpai_generated_summary":"","footnotes":""},"categories":[176],"tags":[214],"class_list":["post-22165","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-thuong-mai-dien-tu","tag-thuong-mai-dien-tu"],"acf":[],"_links":{"self":[{"href":"https:\/\/gudjob.net\/ja\/wp-json\/wp\/v2\/posts\/22165","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gudjob.net\/ja\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/gudjob.net\/ja\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/gudjob.net\/ja\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gudjob.net\/ja\/wp-json\/wp\/v2\/comments?post=22165"}],"version-history":[{"count":1,"href":"https:\/\/gudjob.net\/ja\/wp-json\/wp\/v2\/posts\/22165\/revisions"}],"predecessor-version":[{"id":22514,"href":"https:\/\/gudjob.net\/ja\/wp-json\/wp\/v2\/posts\/22165\/revisions\/22514"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/gudjob.net\/ja\/wp-json\/wp\/v2\/media\/22282"}],"wp:attachment":[{"href":"https:\/\/gudjob.net\/ja\/wp-json\/wp\/v2\/media?parent=22165"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/gudjob.net\/ja\/wp-json\/wp\/v2\/categories?post=22165"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/gudjob.net\/ja\/wp-json\/wp\/v2\/tags?post=22165"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}